Overview Join to apply for the CRM Marketing Specialist role at Fever
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries to discover unforgettable experiences while empowering event creators with our data and technology to reach new audiences. We’ve partnered with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, and we are backed by leading global investors. To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to shape the future of entertainment.
Ready to be part of the experience? Now, let’s discuss this role and what you will do to help Fever’s mission.
About The Role You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels (with specific focus on email, push notifications and in-app messages).
You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and staying up-to-date with the CRM state of the art.
You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness.
You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: every activity should be insight-driven and measurable. You will own the weekly/monthly reporting and ad hoc deep dives.
About You You have 2-3 years minimum experience in Digital Marketing and CRM, mobile and web environments.
You have experience working with Salesforce Marketing Cloud.
You have experience with ESPs (Mailchimp, Sendgrid, etc).
Proficient in HTML.
Good copywriting skills.
You are able to develop & optimise CRM flows to drive revenue.
You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data to deliver relevant marketing insights.
You are commercially savvy, analytical and data-driven.
You have experience in A/B testing and dynamic templates.
You are organized, responsible and proactive.
You have the ability to optimize, prioritize and organize your time.
You can carry out a high pace of work.
You can communicate fluently in English.
You know how to potentiate teamwork and keep everyone motivated.
Benefits & Perks Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Work in a location in the heart of Madrid, with possible travel across our markets
Home office friendly and flexible schedule
Responsibility from day one and professional and personal growth
Great work environment with a young, international team
Health insurance and other benefits including flexible remuneration with a 100% tax exemption through Cobee
English and Spanish Lessons
Gympass (Wellhub) Membership
Free food, drink and fruit at the office
Option to receive part of salary in advance by Payflow
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch
Fever is committed to creating an inclusive and diverse workspace. We encourage everyone to apply and welcome accommodations during the selection process. For details about how Fever processes your personal data, please see Fever - Candidate Privacy Notice.
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Software Development
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