MSI/ITO Program Director role at SITA
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Overview
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
Please note that the Job title on SITA contract for this role will be Director Consulting as aligned with our internal career framework.
About The Role
This position is responsible for providing leadership direction and management of a Business Development team, responsible to design, build and deliver MSI (Master System Integration) and ITO (Information Technology Outsourcing) projects to customers in the EURO region, achieving the market growth, strategic financial and client satisfaction objectives.
What You Will Do
* Evolving role, covering from customer engagement and creation of a solution framework based on high level requirements, until the completion of a detailed statement of work. The result might be for MSI the creation of a full-scope MSI proposal, detailed project plan and resourcing, as well as initiating and overseeing the executioning the MSI program. For an ITO the result might be the planning and execution of a customer Due Diligence, building a concrete Transition Plan, and initiate and overseeing the execution of the ITO program.
* Lead the development and execution of a strategy for the MSI and ITO in line with SITA's strategy and the Business Unit Center of Excellence (CoE)
* Develop the consulting portfolio with:
o An industry best practice methodology tailored to ATI requirements
o A rigorous and structured approach to identify and solve client business problems
o An effective selection and management of third party suppliers and partners
o Pull-through generation for SITA products and services
* Drive the MSI and ITO business development in collaboration with other internal and external partners (Sales BU Regions product management product marketing others):
o Identify key services development opportunities and support their execution
o Establish & implement an effective go to market strategy for consulting portfolio
o Develop new opportunities with existing and prospective new clients
o Gain closure on consulting sales through effective positioning of offerings directly with customers and through the indirect influence of SRM teams
o Support delivery of client work as required
o Execute global & regional initiatives aligned with business and sales strategy
* Provide overall leadership and direction for MSI and ITO practice:
o Provide thought leadership in ATI and Technical Consulting fields providing strategic thinking to enhance new and existing SITA solutions
o Ensure the Consulting practice elevates and broadens client relationships
o Coordinate overall staffing plans team building mentoring and continuous development across regions solution lines and central consulting practices
o Leads best practice recruiting community building and retention strategies
o Ensure consulting engagements meet the highest quality standard
o Define and oversee major workstreams — including ownership, work breakdown structures, and organizational change management.
o Drive maximum customer value through collaboration with SITA and other service providers.
o Begin within Business Development, with the potential to evolve into a Business Unit for MSI and ITO — or to lead the transition to the appointed Business Unit.
o Lead key client Consulting Engagements
o Responsible for an overlay consulting P&L and revenue achievement across all SITA consulting activities (10-15 M$ range in 2010) reports measurements & metrics status reports and operations reviews
o Directly accountable for staff and expense budgets for the central consulting practice.
Qualifications
* 15+ years experience with 10 years consulting experience in relevant industry and a minimum of 5 years experience in leadership roles, specially in the MSI, ITO and Digitalization/Transformation programs.
* Track records in complex consulting engagements sales and delivery.
* Strong change management experience in a complex environment.
* Successful experience in developing new consulting offerings.
* Track record in leading a team of highly skilled professionals.
* Demonstrated experience in consultative selling and client interactions involving pre-sales contract negotiation and problem resolution.
Knowledge & Skills
* Deep understanding of the current industry dynamics and trends including strategy and operations.
* Ability to drive rigorous fact-based appraisal of industry performance drivers and competitive dynamics.
* Self sufficient.
* Engagement/economics management.
* Business process understanding and documentation.
* Excellent Business planning and management skills.
* Demonstrated ability to build high performing teams.
* Exceptional team building / mentoring skills.
* Possess a strong command of the technology and business process environment.
* Strong presentation skill required to present to C level employees internally and externally.
* Advanced knowledge of SITA products and technologies and ability to appropriately apply to assist SITA and our customer in achieving business goals.
* Ability to build credibility and strengthen the relationship with the sales team sales management product management and clients.
* Strong executive presence and customer building / influencing skills.
* Ability to apply innovative as well as established analytical tools to device a clearly articulated strategy and business value.
* Deep business unit commercial and/ or brand strategy experience.
* Expert knowledge of Communication and Information Systems.
Professional Competencies
* Business Acumen
* Business Development
* Consulting Process & Methods
* Financial Acumen
* Supplier Relationship Management
Core Competencies
* Adhering to Principles & Values
* Communication
* Creating & Innovating
* Customer Focus
* Developing Talent
* Impact & Influence
* Leading Execution
* Managing Performance
* Results Orientation
* Strategic & Commercial Thinking
* Teamwork
* Visionary Thinking & Leading Change
Education & Qualifications
* MBA/accreditations or equivalent - Consultancy accreditations preferred (e.G. Diploma in Management Consultancy offered by Institute of Business Consulting and the Chartered Management Institute)- Project Management qualification preferred.
What We Offer
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.