POur goal is to strengthen the brand in Spain. We are looking for an expert to work asstrong Delivery Lead! /strong /ppbr/ppuWhat do you need to fulfill this job? /u /ppbr/pulliExperience as Service Delivery Manager (managing project on integration,data/ HR) /lili+12 years of experience /liliUnderstand the client’s industry, business, and their critical business drivers. /liliEnsure a robust governance process with all stakeholders (virtual and face to face participation in weekly/monthly meetings). /liliServe as a guide of escalation procedures, incident management, and other disciplines related to service delivery. /liliManage customer requests by providing realistic resolution time scales. /liliContact customers when follow up on open items is required and take ownership of the case. /liliHandle customers’ escalations related to the service provided, if required by the account. /liliProvide innovative ideas to help client achieve their business goals. /liliProviding co-ordination and recording of service issues and complaints to ensure the customer stakeholders and relevant internal problem/solution owners have been identified and agreed. /liliEnsure the corporate process is adhered to at all times. /liliMaximize account retention /li /ulpstrongExperience/Exposure: /strong /pulliService Outsourcing / Operations experience (i.e., leads complex svc. delivery teams; establish operational control processes; fosters client relationships; plans for change; monitors KPIs; best practice sharing, etc.) /liliExp of managing AI or Integration related project will be a plus. /li /ulpstrongEducation/certification: /strong /pulliBachelor's degree /li /ulpstrongKey Skills Required: /strong /pulliPreferred Lean Six Sigma Certification /liliPRINCE/PMP Certification /liliITIL Foundation Certification /liliHigh level of English /li /ulpbr/ppuAbout HCLTech: /u /ppbr/ppWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. /ppbr/ppWe, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity. /ppbr/ppuWhy Us? /u /ppbr/pulliWe offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work. /liliWe are invested in your growth, offering learning and career development opportunities at every level to help you find your spark. /liliWe offer freedom and flexibility on the job, empowering our employees to make decisions. /liliWe offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities. /liliWe offer the opportunity to work with colleagues across the globe. /liliWe are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect. /li /ulpbr/ppbr/ppemIf you have a valid disability certificate, Certificate of Disability in Force, please contact us. /em /ppbr/ppemAmong HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL. /em /pulliHCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. /li /ul