1. Primary Objective of Position - Streamline operational workload by meeting client commitments andobjectives. - Analyze processes to enhance existing workflows by eliminatinginefficiencies, bottlenecks, unnecessary steps, and simplifying tasks. - Maximize the value, performance, and efficiency of the installed solution bydriving continuous improvements in organizational processes, products, andservices. - Identify optimization opportunities using key performance indicators (KPls)and implement them accordingly. - Monitor KPls to assess the impact of improvements and adjust strategies asneeded.
2. Major Accountabilities - Ensures that all activities are performed in compliance with quality systemrequirements. - Support the service team in resolving reactive issues. - Reinforce customer and technical ambassador training through short trainingsessions (maximum 1 hour). - Proactively work to improve the performance of the automation solution andachieve client objectives. For example, enhancing workflow or balancinganalyzers. - Implement new features associated with updates to TWM, TSM, and AMSversions. For instance, adding value through AMS modules like the average ofnormal module or quality control module. - Success in this role is measured through customer survey documentation.
3. Education - Degree in pharmacy/ biology/ chemistry/ health sciences or similar.4. Background - Proven track record in a similar position supported by management andcustomer references. - Successful engagement with customers, specifically lab staff. - Strong communication skills. - Technical expert for product line responsibility. - Strong experience in use of analytical tools and software. - Troubleshooting skills.
5. Impact of position - Improve customer satisfaction to achieve 100% renewals. - Increase the value of Abbott's solution, creating barriers to exit. - Ensure compliance with commitments made to the client duringbidding. - Meet client objectives throughout the project's lifecycle. - Empower clients and technical ambassadors to independently managethe installed solution. - Guarantee the implementation of software updates and new featuresthat enhance Abbott's solution value.
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