We are looking for a Technical Account Manager (SaaS) to join a rapidly growing technology company specializing in AI-based SaaS solutions for operational planning and optimization.
Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura.
The successful candidate will join the sales team, playing a key role will manage and drive direct sales engagements into mid to large-size retail accounts and strategic partners in the territories you will cover, supported by the launch of a prospecting and product team.
Responsabilities
- You will serve as the main technical point of contact during the adoption phase for a defined portfolio of customers within a specific region or industry vertical.
- Support customers with product configuration, customization, and best-practice implementation. You will also guide and assist with integrations, including APIs, third-party systems, and data flows.
- Translate business requirements into scalable technical solutions.
- Collaborate with the CSMs to execute the customer success plan and drive measurable outcomes.
- Provide proactive technical recommendations to improve adoption and value realization. You will also troubleshoot complex technical issues and identify optimization opportunities.
Requirements
- 2 years of experiencie in a Technical Account Management, Solutions Engineeering, Implementation, or similar customer-facing technical role, prefereably within a SaaS environment.
- A strong understanding of SaaS platforms, REST APIs, integrations, data mapping, and foundational knowledge of databases and system architecture.
- Experience managing complex product configurations and supporting system integrations. Furthermore, you have experience creating, maintaining, or contributing to technical documentation to support customer adoption.
- Fluency in English and Spanish is a must. Do you also speak Portuguese or Arabic? That’s a huge plus for us!
What we offer
- Work in a startup culture
- Adaptable working hours
- Intensive summer schedule in July and August, plus reduced hours on Fridays all year round
- Permanent contract with the cliente
- Private health and dental insurance
- Training in different languages
- Flexible benefits card
- Remote work
Are you interested or do you know someone who fits the bill?
Don't hesitate to apply or share this opportunity. xugodme
We want to meet you!
Both Selecta and our clients are committed to equal opportunities and do not discriminate on the basis of age, race, religion, or gender.