We are looking for a Front Office Agent Danish/Swedish to join our team!
Providing operational support in Front Office activities, including administrative and accounting tasks in SAP. Focused on delivering high-quality service to clients and suppliers, managing incidences, and ensuring timely resolution within the SSC scope.
Key Responsibilities
Customer & Supplier Interaction
* Handling incoming calls from clients and suppliers (~20 calls/day)
* Redirecting calls to satisfaction surveys (target: ≥50% participation, ≥4.3/5 satisfaction)
* Managing and resolving emails from clients and suppliers
Incident Management
* Handling AP/AR and MPC-related incidences (via email, phone & e-ticketing)
* Monitoring and resolving tickets via Phone-Ticket tool (within 48h SLA)
SAP & Administrative Tasks
* Creation and update of supplier accounts in SAP (via e-ticketing – 48h SLA)
* Management of rejected invoices (within 24h)
* Performing accounting analysis of client and supplier accounts
Collections & Financial Follow-up
* Managing dunning processes and legal cases
* Executing dunning activities via Cofico
* Performing collection calls for outstanding debts
Additional Responsibilities
* Supporting operations during holidays when required (with TL approval)
Qualifications
Education
* Degree in Business Administration, Tourism, or similar
IT Skills
* Basic knowledge of SAP (FI)
* Proficiency in MS Office, especially Excel
Languages
* Danish (mandatory)
* Additional languages are a plus
Key Competencies
* Excellent communication skills (written & verbal)
* Strong problem-solving & critical thinking
* Cross-functional collaboration mindset
* Outstanding interpersonal skills
* Results-oriented with high performance standards
* Resilient and able to work under pressure
* Proactive, flexible, and adaptable
* Organized, methodical, and detail-oriented
* Strong multitasking abilities
* High energy, persuasive, and solution-driven approach
Within our benefits as an employee, we provide:
* 60% Mobile work
* 30 working days of holidays
* Annual Training Plan
* Mercedes-Benz benefits (Renting plans, employee discount)