Intake Care Representative with Italian role at Cigna Healthcare.
Responsibilities
* You are a member of the Integrated Health Team, servicing the International Organizations. More specifically you’ll take part in the CARE team, a team of non-clinically trained staff, and work closely with the CARE teams worldwide (Antwerp – Madrid – Kuala Lumpur – Singapore – Greenock – Nairobi)
* You are responsible for the timely sending of all Guarantees of Payment together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To provide this confirmation, you analyze requests for medical treatments and hospitalizations, verify the patient’s extent of cover, our relationship with the provider, the need for medical review and the costs, monitor the file from an administrative perspective and work closely with the Care Coordinators and Case Managers.
* You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
* You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
* You manage the English language well, both spoken and written, as all our clients and medical providers are internationally located.
Profile
* You are fluent in Italian, both spoken and in writing. Any additional language is a plus.
* You have an analytical mind.
* You work accurately and independently.
* You can work against deadlines.
* You are stress resistant.
* You are a team player.
* Work experience in a medical environment is a plus, though not required.
What We Require
You are able to commit to 39 hours per week.
You are able to commit to a 6‑week induction training, 2 weeks of which are in the office.
You are interested in a 2 days in office / 3 days at home hybrid role.
You are available to work Tuesday to Saturday from 12:15 to 20:03.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
EEO Statement
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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