Overview
At DigitalGenius (DG), our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations. While most chatbots only cause frustration, we have built an e-commerce chatbot that actually works, capable of resolving customer issues end-to-end, detecting carrier problems, performing investigations, issuing return labels, refunds, and replacements, and doing all of this proactively before the customer notices the issue. DG is for the passionate, the curious, and the overachievers. We thrive by exceeding expectations, not because we have to, but because we care. A Solutions Engineer at DigitalGenius works in post-sales, partnering closely with Product and Customer Success Managers (CSMs) to design, implement, and optimize AI-driven customer service solutions for clients. They act as the technical owner of customer implementations, ensuring solutions are scalable, secure, and aligned with both business goals and product capabilities.
Some of the select customers that have joined us on this mission are: On, Holland & Barrett, Cozey, Caraway, MyTheresa, Clarins, Air Up, Universal Music Group, Huda Beauty...
Responsibilities
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o Solution Design & Implementation
+ Translate business requirements into scalable technical solutions using the DigitalGenius platform
+ Configure workflows, integrations, and automation logic
+ Design and implement APIs and third-party integrations
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o Technical Ownership (Post-Sales)
+ Lead technical onboarding and implementation projects
+ Ensure timely and high-quality go-lives
+ Troubleshoot complex technical challenges across systems
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o Customer Collaboration
+ Work closely with CSMs to align technical delivery with customer outcomes
+ Advise customers on best practices, scalability, and optimization
+ Support strategic expansions and advanced use cases
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o Product Partnership
+ Provide structured feedback to Product based on customer needs
+ Identify feature gaps and contribute to roadmap discussions
+ Participate in beta testing and product validation initiatives
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o Optimization & Innovation
+ Continuously improve automation performance and AI accuracy
+ Proactively identify opportunities for process improvements
+ Contribute reusable assets, documentation, and internal best practices
Requirements
* Required:
* Strong API + integration experience (building + debugging): Comfortable with Postman, JSON, webhooks, auth (tokens/headers/OAuth), pagination, error handling, and troubleshooting unexpected API behaviour.
* Automation / workflow mindset: can translate business requirements into reliable flows, including edge cases, data mapping, and clear decision logic
* Python required: hands-on experience writing and shipping Python used by others (integrations, automation scripts, services, internal tools). Able to explain design choices and how you tested/debugged it.
* Strong communication: can explain technical concepts clearly to non-technical stakeholders, write clean notes/docs, and keep customers/stakeholders aligned.
* Organisation & project management: strong organisational skills, able to manage workstreams, priorities, and timelines across multiple stakeholders.
* Preferred:
* AI/LLMs: interest or experience with prompting, classification, guardrails, and evaluation (bonus if applied in support automation).
* Low-code / workflow automation experience: e.g., Zapier/Make, Workato, Tray.io, n8n, Salesforce Flow, ServiceNow, Power Automate, Retool — or a proven track record learning config-heavy tools quickly.
* E-commerce / OMS exposure (especially Shopify): orders, fulfillments, returns/refunds, customer data, tags/statuses, webhooks
* Customer service platforms: Zendesk / Salesforce Service Cloud (or similar CRMs).
* SaaS delivery background: implementations / solutions / technical support in customer-facing environments.
Benefits
* Competitive Salary
* Generous vacation time (25 days)
* Environment to develop your skills without bureaucracy or red tape
* Monthly fitness stipend of $210 (Lifestyle wallet)
* Ongoing subscription to Mental Health Support Platform
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