The Medical Director leads Europ Assistance's medical and operational functions, overseeing 24/7 global emergency medical support. They provide clinical leadership, manage multidisciplinary teams, review complex medical cases, and ensure high-quality care for domestic and international travelers. The role includes team management, strategic collaboration with integral CMOs, industry relationship building, and oversight of external providers.
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As part of the Global Medical Team, the MD helps define worldwide medical standards, promotes inter‐regional cooperation, and supports the development of strong regional and global medical networks.
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Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
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Key responsibilities
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Medical Case Management
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- Deliver advanced clinical support to the medical assistance team being on call and hold final authority over complex medical evacuations or repatriations.
- Carry out case management activities in line with EA Travel Assistance protocols and in close collaboration with the Medical Platform Manager—including MEDCARE, Clinical Guidelines, Crisis Management, and any subsequent updates.
- Mitigate medical risks related to logistical recommendations and ensure optimal patient transport arrangements.
- Organize and facilitate regular meetings with local medical and operational teams to guarantee effective action, particularly regarding complex cases.
- Oversee the medical escort team, guaranteeing compliance with EA Travel Assistance protocols and maintaining quality standards.
- Lead local post-mortem reviews of critical cases as part of ongoing quality improvement initiatives.
- Attend required meetings with the local management team as per organizational needs.
- Contribute to medical audit programs as necessary.
- Participate in monthly medical board meetings with fellow physicians.
Client Services / Onboarding of new business support\n
- Participate in client meetings and address escalated client inquiries to ensure a high level of satisfaction.
- Offer medical expertise to strengthen Europ Assistance's standing by assisting the Client Services and Sales Back-Office teams in preparing communications related to processes and organizational issues within the medical sector.
- Liaise with clients' Operational and Medical teams on case-specific issues.
- Prepare expert medical reports to assist in the assessment and defense of legal claims arising from disputes.
- Provide medical expertise to reinforce Europ Assistance's position.
Management of medical team\n
- Oversee a team of physicians and registered nurses in their roles as medical coordinators and members of the transport team.
- Management duties include, but are not limited to, recruitment, training, business continuity, and ensuring adherence to established processes and best practices.
- Locally lead the implementation, development, and integration of the EA medical assistance culture, serving as a role model and consistently exemplifying the EA We Care culture and competencies in daily medical assistance operations.
- Assist in training case managers or other EA collaborators in medical topics to boost operational efficiency and ensure clear communication with end customers.
Your profile\n
- Degree in medicine and related qualifications /MD, with a minimum of 5 years' of medical practice and medical assistance experience, with an active Spanish license.
- Demonstrated success in establishing and driving service excellence.
- Ability to think strategically forward in a 1-3 year time span and be proactive.
- Ability to analyze metrics, identify opportunities, and translate metrics into actionable plans.
- Demonstrated ability to build strong relationships at all levels of the organization.
- Demonstrated ability to effectively lead people, get results through others and provide coaching/constructive feedback.
- Ability to engage and transfer knowledge to all parties in a manner that supports adult learning principles, a collegiate exchange of ideas and treats all participants with mutual respect
- An intuitive thinker – able to adapt and tailor communications to appropriate audiences.
- Proven effective written communication skills
- Stress Tolerance: ability to cope with stress under pressure, manage stress positively, to use means to reduce stress at work
- Language required: Spanish and English fluent, any other language will be highly appreciated.
What we offer\n
- Starting date: ASAP.
- Work in an international environment. Office based in Madrid.
- The position would be at 80% full‐time so that the remaining 20% can be dedicated to work in hospitals.
- Permanent contr