91% say women are treated fairly and equally to men93% would recommend this company to other women92% say the CEO supports gender diversityRatings are based on anonymous reviews by Fairygodboss members.# Position summaryadership) for the implementation Program for global clients.To manage efficient global implementation programs of ADP Celergo alongside multiple ADP product and/or service within the scope of the program (ADP Workforce Manager, ADP Integration solutions, Payment Support Services, etc.) across the Client organization.- Typically >
=10 Countries & multipleservices OR >
=20 countries and max 1 additional service- These programs can either be in mid-market or up-market segmentMonitor and manage the Client relationship and satisfaction at headquarters level throughout implementation.Provide a consultative approach to solve potential issues that may prevent the satisfactory and timely completion of the global program.To ensure a high-quality transition from implementation to service for all products/services with the assigned clientSuccess representative (at HQ level).To participate into business improvement projects, support pre- engagement meetings with client and prospect clients.Develop and enhance strategic business partnerships, building trust with our client's key decision-makers to understand their business and strategic objectives, as well as documentation requirements.Responsibilities:The Program Manager should have a good understanding of the client, their integral objectives for the program to enable them to communicate this internally, setting clear program objectives for the project teamsWork with other teams within ADP on ALL products to ensure clear status updates for the overall programTo develop, produce and manage the Program Charter to ensure timely achievements of all ADP Celergo countries and services within the Client's contract.If no GPD in scope, to organize and lead Steering Committee and other meetings with key stakeholders as needed to review Program status and discuss issues, risk, resolutions, possible mitigation plan and workaround as needed (these updates should include all services & products in scope)Reporting to client HQ, internal stakeholders. This includes Global Program Directors if applicable and other 3rd parties involved in the Program (e.G. System Integrators/3rd party Consultants)To coordinate and act as an escalation point for all involved parties during the length of the implementation.Lead the different Project Teams, ensuring alignment with the Program objectives and supporting the Project Teams to deliver in line with client contractual commitments.Acts as a mentor/role model for other colleagues and coaches, gives feedback effectively in a timely manner to the project teams to ensure ADP standards are metKeeps up to date with ADP product roadmap, service offerings and pro-actively works with the relevant internal teams to give feedback on enhancements/improvementsTo survey each "go live" within a month for feedback, check Client satisfaction and develop an action plan to resolve any residual issues.To act from time to time as a sales support agent to advise on the fit of ADP Celergo solution to client needs at the selling process stageUses logic and data to improve performance and operations of the project teamsQualifications:More than 6 years' experience in implementing in global payroll or HR projects.Proven experience in Program management, Project ManagementStrong communication skills with the ability to communicate at all levels, adapting their style of communication to the audienceAbility and enthusiasm in animating virtual meetings involving international partiesAbility to work on complex environments and governancesInternational culture and ability to work in a multinational environmentMust be able to understand HR/Payroll processes and high-level conceptsProficient in at least English. Additional languages are plusesExpert in managing and leading a remote team of people for the purposes of achieving program outcomes.Ability to work in complex environments and governanceAbility to work in a matrix organisation working closely with senior executivesAbility to build and grow strong relationships with internal partners across technology, product, implementation, service, and legal.Demonstrated ability to effectively communicate and being strategic with executive level managers in a program-oriented setting where project risk is substantial and communication requirements are complex.Manage escalations throughout the duration of the program, with a program leader mindset, bringing the best path and obtaining leaders' decisions, if necessary.Education:University degree or comparable educationPayroll (and HR) related training is an advantage- Project management certifications are an advantageDiversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.91% say women are treated fairly and equally to men93% would recommend this company to other women92% say the CEO supports gender diversityRatings are based on anonymous reviews by Fairygodboss members.#J-18808-Ljbffr