Omega CRM, a Merkle & Dentsu company and leader in Customer Experience services with over 20 years of experience, is seeking a Technical Lead.MAIN TASKS:
Support sales and functional teams in solution design, estimation, and assumptions for assigned accounts.Assist the Project/Delivery Manager with technical leadership, platform knowledge, and optimal solutions to meet project requirements.Detect and notify risks related to project/client profitability.Ensure project scope, schedule, and costs are on track;
alert deviations early.Achieve technical objectives and ensure compliance with Omega's quality standards.Supervise effort estimations during testing phases.Participate in project demos and ensure delivery of technical documentation.Contribute to team development through training and mentorship.Identify opportunities for Up & Cross Selling and methodological improvements.Engage in Omega's community of practice to promote technical growth.REQUIRED EXPERIENCE:
At least 3 years in full lifecycle Salesforce.Com implementations.Experience as a Salesforce.Com developer.Knowledge of modules:
Sales Cloud, Service Cloud, Marketing Cloud.Experience with agile methodologies.Proficiency in English.WHAT WE OFFER:
Permanent contract and flexible schedule.Certifications plan with official partners.Home Office support.Flexible benefits (public transport, meal tickets, etc.).Health insurance.Our commitment to societal betterment.Opportunities for professional growth.About us
Omega CRM, a Merkle company, specializes in accelerating Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of dentsu, we offer integrated media, creativity, content, technology, and strategy solutions. With over 23 years of experience, 580+ professionals, and 2,500+ certifications, we are a leader in the Salesforce ecosystem in Spain, serving industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit. Client satisfaction is paramount (rating:
4.9/5), with awards such as Salesforce Partner of the Year FY23.
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