A Field Service Engineer (FSE) is responsible for providing on-site technical support, maintenance, and repair services for a company’s products or equipment. The role typically involves traveling to customer locations to diagnose and resolve issues, perform installations, and ensure optimal functioning of products.
Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Installation and Commissioning: Technical Support and Training: Providing technical support to customers, both on-site and remotely. This may include offering guidance on how to use equipment properly and conducting training sessions for customer staff.
~ Assisting the Customer services and Tier 2 team providing remote support to engineers globally this will include logging and tracking service calls, troubleshooting issues remotely.
~ Keeping detailed records of service visits, maintenance activities, and repairs. This includes creating reports on the work performed, parts used, and any recommendations for future service.
~ This involves understanding their needs, answering their questions, and providing exceptional service to ensure customer satisfaction.
~ Implementing upgrades or modifications to existing equipment to improve performance or accommodate new requirements. This might include installing software updates or retrofitting hardware components.
~ Safety Compliance: Ensuring that all work is performed in accordance with safety regulations and company policies. This includes following proper procedures to prevent accidents and ensure the safety of both the engineer and the customer.
At least three years of experience working with computer-based medical devices in a clinical environment.
- Basic understanding of networking, software installation, and system upgrades.
- Experience configuring and supporting server environments, including BMX servers and client-hosted
servers used to deploy the software.
- Python, JavaScript, or equivalent).
- technical demonstrations and training to medical professionals. Ability to work primarily remotely, with frequent travel to customer sites for installation, maintenance, and upgrade activities related to medical products.