Overview:
We are currently seeking a hands-on and proactive IT Support Consultant to provide onsite technical support for our Spanish operations in Tres Cantos, Madrid.
Key Responsibilities:
End User & Hardware Support
* Provide onsite support for end user devices including laptops, thin clients, peripherals, and printers.
* Perform physical tasks such as hardware delivery, device imaging, setup, cabling, and resets.
* Troubleshoot and resolve first-level hardware and connectivity issues.
Asset Management & Inventory
* Manage local IT stock, monitor inventory, and coordinate storage/asset movement.
* Maintain accurate asset tracking and reporting.
Server/Network Room Support
* Act as onsite "eyes and hands" to assist remote teams with basic server/network activities.
* Support technical room needs under the guidance of global infrastructure teams.
Coordination with Global Teams
* Collaborate with AZ Tech teams to escalate, document, and resolve more complex issues.
* Ensure alignment with global IT standards, processes, and SLAs.
Specialized Technical Areas
* Hardware Issues (AMC): Liaise with vendors (e.g. Lenovo) for issue resolution.
* Password Support (AMC): Support users with BitLocker, BIOS, and image-related password resets.
* Software & Network Issues (AMC/AVC): Provide incident management and basic troubleshooting.
* Software Packaging: Assist with deployment of new software packages.
* AGN Support: Help address SD-WAN, Wi-Fi, LAN, and video conferencing issues, including outages and upgrades.
* IT Onboarding: Support activation of licenses and services when self-service fails.