**Essential Job Functions**:
- Provide expert technical support in infrastructure services, responding to complex issues and inquiries.
- Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.
- Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.
- Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.
- Participate in the development of infrastructure documentation, including incident reports and configuration details.
- Follow established best practices and standards in infrastructure service delivery.
**Basic Qualifications**:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and problem-solving
- A continuous learner that stays abreast with industry knowledge and technology
**Other Qualifications**:
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus
LI-DNI