Shape the Future of Digital Commerce with Your Visionary Expertise
About Miravia:
Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward‑thinking brands across diverse categories. Based in Madrid, we collaborate with general teams to develop the e‑commerce platforms of tomorrow.
Your role: We seek a strategic Senior Manager, Product & Content Compliance to safeguard our platform against illegal products and harmful UGC while balancing business growth with evolving legal mandates.
Key Responsibilities
Product Compliance Strategy & Execution
- Lead the development and implementation of strategies to detect, review, and action prohibited/illegal product listings using smart automation and manual oversight.
- Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards.
- Design and optimize smart detection rules to flag high‑risk products, ensuring scalability and accuracy.
- Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports.
- Define permissible product categories, set requirements (e.g., certifications, documentation), and enforce restrictions.
- Collaborate with Legal, Product, and Engineering teams to integrate new compliance requirements.
User‑Generated Content (UGC) Compliance
- Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines.
- Establish content policies and moderation workflows, balancing user expression with safety.
- Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives.
- Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution.
- Partner with Product and Data teams to implement UGC complian
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