Capitole is looking for a Help Desk Technician to join our team onsite at the offices of one of our key international clients in the technology sector, located in Barcelona. This role involves providing high-quality technical support to end users, both in person (TechCafé) and remotely.
Key Responsibilities
* Provide onsite and remote IT support for issues related to computers, printers, hardware, and software.
* Deliver TechCafé support, offering walk-up assistance to employees directly within the office.
* Log, update, and resolve tickets in the ServiceNow platform, documenting solutions clearly.
* Create and maintain internal and external Knowledge Base (KB) articles in ServiceNow and Atlassian Confluence.
* Support hardware and software inventory management.
* Assist in the planning and execution of hardware refresh cycles.
* Handle corrective maintenance and manage warranties with third-party providers and vendors.
* (Optional) Provide support for Apple devices (MacBook Pro, iPad, iPhone).
Technical Environment
Hardware
* HP – Laptops and docking stations
* Jabra – Headsets
* Apple – iPhone, iPad, MacBook Pro
* Ricoh – Network printers (managed by Level 3 with Ricoh Streamline)
Software
* Microsoft – Windows OS, Office 365 (OneDrive, SharePoint)
* Cisco – Webex Teams
* Adobe – Reader, DC
* Browsers – Microsoft Edge, Google Chrome
* ServiceNow – ITSM platform
* (Optional) Palo Alto – SASE
* (Optional) Crowdstrike – Falcon Sensor
Candidate Profile
* Previous experience in IT support (Level 1 or 2), both onsite and remote.
* Solid knowledge of hardware and software troubleshooting in corporate environments.
* Strong documentation and communication skills.
* Customer-oriented, proactive, and team-focused attitude.
* Fluent in Spanish and English – spoken and written (mandatory).
Why Capitole?
We are great, but with you, we will be even greater #J-18808-Ljbffr