Web Services Operational Project Manager, alacantClient:Location:
alacant, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
101596423601206067232460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
Job Description:
Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting marketing teams with services from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency.
As an Operational Project Manager, you will support the Web Factory Service Owner in initiatives to improve web delivery processes.
Key Responsibilities:
* Collaborate with stakeholders across regions to gather feedback, provide updates, solve challenges, and promote improvements.
* Monitor and optimize service quality and costs delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services.
* Support platform migration activities, including site grouping and inventory management.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team to define process requirements.
* Assist in creating technical training content for Production Partners.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related fields.
* At least 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn.
* Effective collaboration skills with IT and cross-functional teams.
* Analytical mindset focused on governance, performance, and quality.
* Fluent in English, comfortable in an international environment.
* Strong organizational skills and ability to work independently and remotely.
* Team-oriented mindset.
* Interest in the pharmaceutical industry is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule and work-life balance.
* Training & certifications.
* Home office options.
* Flexible benefits (public transport, tickets, etc.).
* Health insurance.
* Our commitment to social responsibility.
About us:
Omega CRM, part of Merkle and dentsu, is a global digital company specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience and a diverse team, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving various industries with end-to-end CXM solutions. We value talent, flexibility, commitment, and innovation, growing together with our people.
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