Company Description
**Experian’s a leading Analytics Enterprise**
We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we’re not done
**Our 17k amazing employees in 40+ countries** believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow
To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets
**What’s your next professional and personal goal?** Let Experian help bring this to life
**Job Description**:
The Inside Sales Manager role is to achieve the agreed revenue objectives through the development of the recruitment, loyalty and retention teams of the call center supported by a process of continuous improvement of the commercial skills of the different services.
**Key Responsibilities**
Sales
- Monitoring and achievement of the different objective Kpi's as well as the proposed objectives.
- Follow-up and proposal of the established KPI's, Coordination, management and planning of the call center team: schedules, vacations, rotations, training...
- Optimize the commercial performance of the team from a methodology based on audit sessions.
- Lead the implementation of processes, work methodology and procedures, proposing improvements and optimizations of the call center.
- Establish work synergies with the different areas that allow the correct functioning of the different services.
- Coordination, management and planning of the call center team: schedules, vacations, rotations, training
- Make the call center hub more efficient with the aim of improving the productivity of the different services.
Processes
- Ensure the best experience of the existing client and the new client throughout his life cycle in Experian through:
- Safe and effective recruitment processes that provide customer satisfaction from the moment of acquiring our solutions.
- Provide onboarding actions for our customers to gain usability of our products and extend the life of our customers in Experian.
- Through the specialization of the customer retention service, try to retain the largest number of customers for product quality, and in the case of not getting it, loyalty to leave the door open to a future return to Experian.
- Ensure good communication systems with our customers so that they always feel accompanied.
Client
- Maintain the focus on the client for any decision we make. The client will be our motivation and will be part of our goals at all times.
Operational
- Provide updated information on business forecasts in aggregate, as well as detailed information on each of the business lines.
- Provide detailed information on the performance of the assigned sales channels, as well as the people who are part of them to ensure business growth and total satisfaction of our customers.
Regulatory, Gobernance & Control
- Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
- Pro-actively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures
Performance Management
- Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Comply with the Training and Competency requirements and complete required training in a timely manner.
**Qualifications**:
**Qualifications**
- University degree or equivalent preferred
- Demonstrable experience within an inside sales role and leadership of internal teams.
- Drive, determination and the ability to self-motivate
- Ability to build and sustain effective business relationships
- Fluency in data, analytics and business process management
- Proven ability to articulate complex propositions in terms of business value
- Excellent commercial acumen and negotiation skills
- Outstanding networking and communication skills
- Strong written communication
- Demonstrable results in telesales/call center teams management both in acquisition of new customers, retention and loyalty.
Additional Information
Experian Careers - Creating a better tomorrow together
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