We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Join our diverse, global team of talented people, and be inspired to grow every day.Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Field Service Engineer will provide service and maintenance along with troubleshooting and commissioning of the laboratory instruments in the Leica Biosystems portfolio, including network configuration and implementation of Histology equipment.This position is to provide onsite support, with occasional support within the EU where necessary. Provide support to end users to maximize customer satisfaction and to build the reputation of the products in the marketplaceVisit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices in line with set KPI'sOn site installation of histology equipment'sExchange valuable information resulting from customer contacts to increase customer satisfaction and sales/service administration and communication, competent for our clientsCo-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and system buildsDeliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentationContribute to team goals of Customer Satisfaction, Return Call Rate, Preventative Maintenance Planning, Utilization and Service Financials
Educated in Mechanical, Electronic or Electronical TechnologyBasic Knowledge of network configuration and TCP/IP networking components in a Windows environmentProven ability to support electronic systems during entire Product Life CycleA Field Service roleContinuous training, support and focus on your personal developmentModern virtual working approach in an exciting international environment
#It is expected that the Field Service Engineer would have the potential to develop technically either broadly as a generalist or product specific as a specialist. As an alternative, development into other Service or Sales related roles is possible, representing other product groups and/or management responsibility within Leica Biosystems or other Danaher operating companies.