Job Title
: E-KEY ACCOUNT MANAGER - SPAIN, FRANCE & PORTUGAL
Location:
Madrid, Spain (Hybrid)
Scope:
70% Spain / 30% France & Portugal
Job Description
As an
E-Key Account Manager
, you will be responsible for managing and developing key digital customers across
Spain (primary market)
and
France and Portugal (secondary markets)
. You will drive profitable online growth for our brands by building joint business plans with strategic eRetailers and ensuring best-in-class execution across marketplaces and digital pure players.
You will work in close collaboration with
Marketing, Digital, Trade/Commercial, Finance, Supply Chain and Legal
teams to define commercial strategies, optimize execution and accelerate online performance across the covered markets.
Key Customers (examples, to be tailored per market)
* Amazon (Vendor)
* TikTok Shop
* Major ePharma platforms
* Beauty verticals and other strategic pure players
Key Responsibilities
Business Ownership & P&L
* Own and monitor the customer-level P&L, ensuring profitability and sustainable growth
* Lead forecasting, budgeting and commercial planning for assigned accounts, in line with targets
Account Management & Growth Strategy
* Manage commercial and operational relationships with assigned eRetailers across
Spain, France and Portugal
* Build and execute
strategic account plans
to maximize visibility, conversion and sales
* Define assortment strategy, promotional calendars and activation plans by platform
* Negotiate trading terms and joint initiatives (where applicable), ensuring alignment with internal guidelines and approval processes
Performance & Execution
* Analyze performance across key KPIs (sell-in / sell-out, traffic, conversion, campaigns and assortment) and define corrective action plans with internal stakeholders
* Work in close collaboration with the Digital Shelf Manager
to optimize the
digital shelf and user experience
across all platforms, ensuring best-in-class eCommerce standards:
* Content quality (PDP), SEO, images and video,
A+ content
(where applicable)
* Ratings & reviews, product availability, pricing strategy and correct execution of
promotional mechanics
* Coordinate cross-functional teams (
Trade, Supply Chain, Finance, Legal, Media/Agency
) to ensure flawless day-to-day execution
Launches, Promotions & Market Intelligence
* Lead
new product launches
online, ensuring readiness of content, stock, pricing and activation
* Plan, execute and evaluate promotional initiatives, including post-campaign performance reviews
* Monitor market trends, competition and benchmarks, identifying new eRetail growth opportunities across
**Spain, France and Portuga
l**
Reporting Line
* The position
reports directly to the eCommerce Lead SEC
Skills & Qualifications
* 5+ years
of experience in similar roles (
eCommerce Key Account Management / Digital Sales / Marketplace management
)
* Strong knowledge of marketplaces and digital pure players and their commercial levers
* Strong analytical skills with
advanced Excel
and experience using
BI tools
(e.g. Power BI, Tableau or equivalent)
* Solid understanding of
Amazon dynamics
(Vendor Central / Seller Central)
* Entrepreneurial mindset, agile, hands-on and growth-oriented
* Languages:
Fluent
Spanish and English
(written and spoken)
* French and/or Portuguese
are considered a plus
Nice to Have
* Direct experience in
ePharma
and/or
TikTok Shop
* Background in
FMCG, Beauty or Health
* Experience in international environments and/or
multi-country account management
* Exposure to
multichannel/omnichannel
commercial organizations
* French and/or Portuguese