Join the Nikki Beach Hospitality Group
Position: Host/Hostess
Location: Nikki Beach Ibiza
Contract: Full time/ Seasonal
Position Overview
As a Host/Hostess, you are one of the first and last people our guests encounter. You create a warm, friendly, and professional first impression while helping manage reservations, guest flow, and front desk operations. With elegance and energy, you support both the guest experience and the smooth coordination of the team.
Key Responsibilities
Greet all guests with warmth, professionalism, and a smile
Handle and confirm daily reservations through phone and system
Answer all incoming calls within 3 rings and manage requests
Maintain the hostess desk and entrance areas in a clean and organized manner
Distribute and manage clean menus and marketing materials
Coordinate with floor and restaurant managers on seating rotation and guest flow
Provide accurate information about F&B offerings and current events
Confirm all bookings by 12 pm daily and update with guest preferences
Track all concierge and hotel reservations
Assist with property opening and closing tasks, including deep cleaning rotation
Prepare and post floor plans for the day, maintaining updates throughout the shift
Handle guest complaints professionally and ensure recovery before guests leave
Promote and collect guest feedback verbally and through comment cards
Support promotional set-up and seasonal décor installations
Collaborate with marketing to promote events and upsell offerings
Follow up on lost and found procedures and ensure proper handover updates
What We're Looking For
Positive, friendly, and naturally service-driven
Polished appearance with full respect for grooming and uniform standards
Proficient in English and Spanish
Calm under pressure and able to multitask during peak hours
Reliable, punctual, and team-oriented
CRM systems and reservation management
Table assignments, floor plans, and service flow
Nikki Beach brand, events, and food & beverage offerings
Guest recovery techniques and upselling opportunities
Why Join Nikki Beach
Established by Jack and Lucia Penrod, Nikki Beach Hospitality Group epitomizes barefoot luxury hospitality, curating transformative lifestyle experiences through its global collection of iconic beach clubs, hotels, resorts, residences, dining concepts, and pop-ups. Recognized among the world's best beach clubs and resorts, the brand continues to expand into new destinations and concepts, including Lucia, our restaurant and beach concept introduced in 2024.
For our team members, this means the chance to be part of a hospitality group with a celebrated 25-year legacy and an exciting future. Joining Nikki Beach Hospitality Group offers opportunities for growth and international exposure, with the ability to build a career across some of the world's most sought-after destinations. As part of the Nikki Beach family, you will help shape unforgettable moments and contribute to the future of luxury hospitality.
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