About Us: We are a top agency in the industry, renowned for our expertise in supporting creators. Our exceptional support system and strong network set us apart. We prioritize authentic support and trust, aiming to transform client experiences rather than just focusing on numbers. We are committed to positively impact the lives of our creators and employees and offer life-changing opportunities and avenues for growth.Overview: The Client Success Associate supports the Client Success team in driving satisfaction and retention by assisting with onboarding, responding to inquiries, and ensuring a smooth client experience. This client-facing role requires strong communication, attention to detail, and a collaborative mindset.**Responsibilities**:- Organize, upload, and maintain content for assigned accounts, ensuring all assets and canvases are current- Assist in planning and executing campaigns, promotions, and follow-ups.- Collaborate with the Success Manager and the Creative Team to tailor strategies to individual client needs- Provide real-time feedback and expert insights on account-specific details- Prepare the report for performance metrics for assigned accounts.- Share actionable recommendations with management to optimize both internal and external success- Assist the Success Manager with after-hours client communications and ensure seamless coordination with the chat support team.- Partner with the Success Manager to maintain up-to-date systems and processes that support client success.Qualifications:- Bachelor’s degree in Marketing, Business Administration, Communications, or a related discipline.- Proven experience in client success, account management, or a similar role, preferably supporting creators or digital content professionals.- Experience in customer service, client support, or account management roles.- Excellent communication and interpersonal skills.- Ability to multitask and prioritize in a fast-paced environment.- Detail-oriented with strong organizational skills.- Familiarity with content creation platforms and trends is a plus.**Job Type**: Full-TimeWhy Join Us?Join a team that values your contributions, supports your growth, and empowers you to do your best work.Pay: 30,000.00€ - 35,000.00€ per yearWork Location: Hybrid remote in 38687 Abama, Santa Cruz de Tenerife provincia