We are looking for a Customer Trust Support Specialist for an important software company located in Barcelona.
Responsibilities :
* You will act as the point of contact for sales teams seeking answers.
* Respond to and triage incoming customer security, privacy, compliance, and related legal questions, directing them to the appropriate process.
* Track and manage responses using internal systems (e.g., Responsive, Jira, SafeBase), ensuring traceability and repeatability.
* Stay current on company sales policies and security posture to support accurate, credible responses.
* Identify gaps in existing documentation or processes and collaborate with subject matter experts to address them.
Requirements :
* Excellent written and verbal communication skills in English.
* Demonstrated persistence and follow-through when working cross-functionally to resolve issues.
* Comfortable navigating ambiguity and driving clarity in loosely structured tasks.
* Familiarity with compliance and information security concepts (e.g., SOC 2, ISO 27001) is beneficial but not essential.
* Understanding of B2B software sales, including basic SaaS deployment concepts.
* Highly organized, self-directed, and capable of managing multiple deadlines simultaneously.
We offer :
* Opportunity to join a growing company actively recruiting new candidates.
* An initial 6-month contract with the possibility of extension.
* 40 hours per week, Monday to Friday (flexible schedule with some overlap with US Pacific Time).
* Hybrid work position.
* Gross annual salary: 26,400€
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