MyMediaConnect is revolutionizing the packaging industry with our cutting‑edge SaaS platform. We streamline the entire graphic chain—from artwork approvals and version comparisons to OCR‑powered checks for colors, barcodes, and compliance—for leading FMCG, pharma, and electronics brands like Central Lechera Asturiana, Florette, Pascual, Bluesun, Europastry, and Chupa Chups.
Our mission? Help distributed teams eliminate costly errors, accelerate time‑to‑market, and deliver flawless packaging workflows. As we scale across Spain, Europe, and the Americas, we're seeking a Client Support Specialist to join our tight‑knit Barcelona team.
This is a hands‑on role where you'll be the trusted partner for our clients, ensuring they get maximum value from our platform while bridging technical support with industry expertise.
Reporting directly to the CEO, you'll play a pivotal role in client retention, onboarding success, and driving upsell opportunities in a fast‑paced, high‑impact environment.
Key Responsibilities
Provide Exceptional Client Support: Act as the first point of contact for inbound queries via email, chat, phone, and video calls. Troubleshoot technical issues, guide users through platform features, and resolve escalations swiftly to maintain 99%+ SLA uptime.
Onboard and Train Clients: Lead personalized onboarding sessions, demos, and training workshops. Translate complex packaging workflows (e.g., prepress, artwork rollouts, approval cycles) into simple, actionable platform usage—tailored for marketing directors, quality managers, and graphic teams.
Proactive