We are seeking a Salesforce Technical Delivery Manager - Core Platform to join the GDP Platforms Team, focusing on the Salesforce Core ecosystem — including Sales, Service, and Loyalty capabilities.
The role operates globally by partnering with other GDP teams such as Product Development, Engineering, DevOps, Integration, etc., as well as must operate across organizations and functions such as Security, Privacy, Legal, Infrastructure, Operations and Architecture.
The role requires both a hands-on Salesforce technologist and an experienced leader who can bridge business needs with technical excellence, ensuring successful delivery of complex, multi-stakeholder programs.
Requirements / Qualifications:
* Hands-on experience in Salesforce Core platforms (Sales Cloud, Service Cloud, and Loyalty), covering architecture, delivery, and platform ownership.
* Deep knowledge of Salesforce Core org capabilities, including configuration, automation, integrations, data modeling, and environment management.
* Strong Salesforce admin and platform governance expertise, complemented by a proactive mindset, drive, and excellent communication skills.
* Proven experience managing multi-org, multi-market Salesforce environments at scale.
* Proficient in Jira and Confluence, with demonstrated experience managing backlogs, projects, and collaboration across cross-functional and global teams.
* Proven ability to lead internal and external technical teams, ensuring high-quality delivery and alignment with enterprise standards.
* Experience with other Salesforce technologies (e.G., Marketing Cloud Next, Data Cloud, or Agentforce) is a strong plus.
* Excellent communication, stakeholder management, and problem solving skills, with the ability to translate technical topics into business value.
Preferred Salesforce Certifications:
* Salesforce Certified Admin
* Salesforce Certified Sales Cloud Consultant
* Salesforce Certified Service Cloud Consultant
* Salesforce Certified Application Architect