Business Partnering and Forecasting: understand the potential of each customer and marshal resource availability to maximise revenues Data Analytics and Insights: analyse existing gaps and define improvement actions. Identify opportunities to improve performance Data Management and Transformation: keep data in the systems up to date (e.g. allocations, hierarchy, opportunity management) Drives Continuous Improvement: work across stakeholders, continuously promoting the benefits of the Standard Operating model Coaching and Mentoring: developing our people is key to success of this role. Design Thinking: works with the Strategy and Operations Leader and the Digital Sales leadership team to input on the strategic direction of the sales Operations team. Provides insights on the future global standards and best practises used within Sales Operations of techco's and works the leadership to execute on projects to continuously adopt these best practises where meaningful for the Digital Sales business model. Understanding Customers and Developing Insight: Work with Saled leaders to analysis c Act as an agent for leading change within Digital Sales Coaching and career development within Strategy & Operations team. Leading Engagement with LOBs on their Sales Operations planning cycles for Digital Sales Owning Key cyclical processes within Digital Sales; Governance & Planning cycles Be the voice of the customer/ communications strategy - input into technology roadmap - Business Operations.