Customer Support Agent - DE speaker
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To achieve this, we are assembling an awesome team committed to one another and to our merchants. You could be our missing link Help us bring card acceptance to the masses
Role Overview:
You will support our POS users by managing and prioritizing customer demands, providing high-quality service, communicating effectively, and assisting internal teams during major incidents. You will engage with customers through calls, emails, and chats.
Ideal Candidate:
* Fluent in German and English
* Problem-solver
* Outstanding communicator and customer-oriented
* Keen to evolve in a start-up environment
* Flexible to work on a rotating shift schedule
* Willing to work at our Barcelona HQ
Why Join SumUp?
* Opportunity to work with a global team on large-scale fintech products used by millions of businesses worldwide, based in Barcelona.
* Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected.
* Dedicated annual L&D budget of €2000 for conferences and further education.
* 30 Days Sabbatical: Enjoy a well-deserved break after three years of employment.
* Referral Bonus: Earn rewards for referring talented individuals.
About SumUp
We believe in the everyday hero. Small business owners are at the heart of all we do, and we create powerful, easy-to-use financial solutions to help them succeed. Our diverse teams across Europe, South America, and the US work together to support small business owners in doing what they love.
SumUp is an Equal Employment Opportunity employer that values diversity and does not discriminate based on race, religion, gender, age, disability, or other protected categories. We strive for a safe, inclusive workplace and prohibit harassment.
We only accept unsolicited resumes directly from candidates.
Job Application Tip:
It's okay if you don't meet 100% of the criteria; this is just a guide. We encourage you to apply and grow with us.
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