Site IT Support (SIS) EMEA Shops & AMEFO Region
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We are seeking an experienced Site IT Support Leader/Coordinator to lead and oversee a distributed team of 2nd Line IT Support specialists across multiple sites and countries. The role is responsible for ensuring consistent IT support delivery, coordinating activities across locations, and serving as the key escalation point for technical and operational issues. The ideal candidate combines strong technical knowledge with excellent leadership, organizational, and communication skills.
Key Responsibilities
Team Leadership & Coordination
Supervise and coordinate a team of Site IT Support engineers across multiple remote locations.
Act as the primary escalation point for 2nd line issues.
Allocate tasks, monitor workload, and ensure effective coverage of business-critical support.
Conduct regular team meetings and knowledge-sharing sessions.
Operational Management
Ensure incidents, service requests, and problems are resolved within agreed SLAs.
Track and report on team performance, ticket volumes, and resolution metrics.
Maintain alignment with global IT standards, security policies, and compliance requirements.
Coordinate local support activities with 3rd line/global IT teams.
Process & Continuous Improvement
Drive the standardization of support processes and documentation across sites.
Contribute to the development of knowledge base articles and best practices.
Identify recurring issues and work with engineering teams to implement permanent fixes.
Support IT project rollouts and coordinate local implementation.
Collaboration & Communication
Work closely with IT and site management on operational matters.
Support clear communication on incidents, changes, and project impacts.
Contribute to building strong relationships with both local users and global IT teams.
About the Company
Here at PPG we make it happen. We seek candidates of the highest integrity and professionalism who share our values. PPG helps customers across industrial, transportation, consumer products, and construction markets to enhance more surfaces in more ways than any other company.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
Paint, Coating, and Adhesive Manufacturing
Benefits will be discussed with you by your recruiter during the hiring process.
PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
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