Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
* We are looking for a people-oriented Public Tender and Customer Service Specialist for our multilingual customer service team in Barcelona! This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, account managers, project managers, logistics, manufacturing and service representatives).
* Your primary responsibility will be to review terms & conditions, the preparation of the administrative documents and questionnaires for Tenders and creating and processing of sales quotes.
* You will be expected to take appropriate ownership to resolve issues throughout the quote to cash and revenue process.
* What will you be doing? Managing Public Tenders and customer requests such as end-to-end order status management, for example: Tender quote creation based on input from account manager (CRM Salesforce, Microsoft Excel and Word) in close alignment with our contracts department
* Obtain necessary approvals for any non-standard aspect of a deal
* Tender order creation based on input from customer, contracts and revenue lead (DBMS Oracle)
* Manage complex Tender deals in close alignment with solutions specialists
* Monitor end-to-end order process status and ensure closure
* Resolve questions around invoicing requirements, contract issues, revenue recognition
* Resolving problems by applying established policies, procedures and tactics
* Determining and developing new or improved approaches to processes or tasks
* Exercise sound planning and judgment when managing client requests
What we offer
* Competitive salary based on experience
* A highly attractive benefits package
* Lunch vouchers
* Private health insurance
* Gym
* Funding Keysight Results Bonus
* Stock Purchase Plan
* Life insurance
* Flexible working hours and working from home days
* Individual training curriculum and development opportunities
* For more information about Keysight see the link to our culture and Spanish Benefits.
Qualifications
* Master communicator alert! xcskxlj
* Native-level German is required, with Dutch and French skills as a fantastic bonus – your multilingual abilities will be your superpower in this global role.
* Proven track record of at least 2 years navigating high-stakes, dynamic customer service landscapes – where every challenge is an opportunity to excel
* Experience in terms and conditions review for deals
* Positive, can-do attitude to ensure customer satisfaction and to go \"above and beyond\"
* Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
* Good time management and organizational skills to maximize productivity
* Detail and process oriented to ensure data accuracy and operational excellence
* Proactively resolve complex issues with the best interest of customers and Keysight in mind
* Thrive under pressure and transform potential stress into strategic problem-solving opportunities
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