Overview
CRM Consultant_Dynamics 365 role at Avanade. As a D365 Customer Engagement (CE) Developer, you’ll apply your subject matter expertise to design and implement CRM solutions for clients across all project phases. You’ll liaise between Avanade clients and project teams including Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role offers opportunities to work with Microsoft’s #1 partner with emphasis on personal development and training in technology and consulting skills. Responsibilities
Consult and advise clients and internal stakeholders on uses of technology to solve business problems Perform application development, complex code development, application testing, and component design Write technical specifications and collaborate with the functional team to ensure requirements are understood Prototype, configure, and test respective business processes Enable the design of conceptual architecture and technical solutions Use key performance indicators (KPIs) to measure and test the quality of projects Identify potential challenges and support continuous improvement through the CRM system Qualifications
Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code Proven experience with Dynamics CRM Customer Service Unified Service Desk Desirable: Genesys CTI Integration Strong consulting skills and client-facing experience with an implementation partner and/or end user What You'll Do
Prototype, configure, and test respective business processes Enable the design of conceptual architecture and technical solutions Measure project quality using KPIs and support continuous improvement About You
Analytical, curious, agile Team player and good communicator Problem-solver, patient, quality-driven Self-motivating Innovative mindset Learn more
Learn about types of projects our team works on: case studies such as Rathbones (people-first workplace experiences and sustainability) and VentilatorChallengeUK (rapid manufacturing to aid health) Explore Avanade blogs: Avanade Insights and Inside Avanade Benefits and Culture
Join a diverse and inclusive culture with emphasis on development, training, and supportive colleagues. Avanade provides opportunities for growth and learning as part of a global Microsoft alliance partner. Seniority level
Entry level Employment type
Full-time Job function
Consulting, Information Technology, and Sales Industries: IT Services and IT Consulting
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