Head of Customer Service – Industrial Plant (2 sites) Burgos / Logroño
A multinational industrial group, ranked among the global Top 3 in its sector, currently undergoing a transformation towards more complex, customized, and high value-added solutions.
About the Role
We are seeking a Head of Customer Service for an Industrial Plant, responsible for leading the customer service / customer operations function, acting as a key interface between customers, the commercial team, operations, and finance.
This is not an administrative role — it is a position with direct impact on business performance, profitability, and customer experience.
Key Responsibilities
* Drive the economic performance of the function (profitability, cash flow, revenue quality)
* Oversee forecasting, inventory, and collections
* Manage project pipeline and increase customer value
* Lead operational customer relationships (claims, quality, service)
* Coordinate cross-functionally with operations, finance, and sales
* Lead a team across two industrial plants
* Foster a culture of excellence, proactivity, and customer focus
Profile
* Experience in customer service, customer operations, or inside sales within an industrial environment
* Strong business-oriented mindset (not administrative)
* Ability to navigate complex environments with multiple stakeholders
Key Competencies
* Strong communication and influencing skills
* Resilience and stress management
* Ability to operate in ambiguity
* Strong analytical mindset
Nice to Have
* Experience in industrial sectors (chemicals, automotive, food, pharma, etc.)
Location
* Preferred: Burgos or Logroño
* 100% on‑site role, with presence required at both plants
What’s on Offer
* Opportunity to join a global market leader
* High‑visibility role with direct business impact
* Strategic position with cross‑functional leadership
* Real career growth opportunities within the group
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