AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable, and is the licensed distributor for Tommy Hilfiger, Calvin Klein, Donna Karan, DKNY and Karl Lagerfeld in Spain and Portugal.
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”
Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.
We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.
The project!
As an Assistant Store Manager (Supervisor) you will be responsible for achieving the sales and profit targets. You manage and coordinate the daily operations of the store and sales staff and report the results of your work to the Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.
What will the role entail?
* Team management: Assist the Store Manager in motivating the team and recognizing potential and development opportunities. Together with the Store Manager, recruit, retain, develop the team, control absenteeism and provide structure and daily priorities for the team.
* Sales: Assist the Store Manager in the achievement of commercial objectives and KPIS, prepare sales and customer reports, forecast business, evaluate competition and control inventory stock levels and report product needs to the Store Manager.
* Visual: Ensure the store complies with the visual guidelines and the brand image.
* Customer experience:Ensure customer service according to Welcome to Karl training by each team member and feedback on strengths and improvement needs to the Store Manager.
* Shop administration: Ensure compliance with procedures such as inventories, stock management, cash register, daily reports, among others.
What do we offer?
* Great international working environment.
* Opportunity to grow and develop professionally.
* Attractive commission system.
* Discount on the brands of the Group.
Requirements:
* Minimum of 3 years of Retail/ Outlet management experience.
* You are strong in building and maintaining customer relationships and you also like to work with different departments, you think ahead and bring structure.
* Good knowledge of the fashion retail market and customer.
* Extensive experience and ability to lead the delivery of a high level of customer service.
* Retail operations, budgeting, KPI coordination, customer service, leadership and sales experience required.
* Build team commitment and drive a positive atmosphere on the sales floor.
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