1 day ago Be among the first 25 applicantsOverviewThe Associate Service Support Engineer is responsible for providing proactive customer service and remote technical support for complex problems with a product or its installation.
Supporting product managers and senior engineers on product escalations, whilst directly responsible for achieving key personal performance goals for customer satisfaction, hotline support, service revenue, order delivery and inventory control.ResponsibilitiesProvide proactive and reactive remote customer service and communications to customers, distributors, and internal personnel.Perform remote troubleshooting on Central Control software and hardware via chat, email and/or phone.Track, report, and follow up on product and technical issues using established escalation processes.Assist or coordinate a robust order delivery completion, providing summary of work to the Service Management.Implement projects to drive efficient improvements in service delivery.Manage customers to drive on time service plan renewals.Support 'for fee services' aimed at enhancing customer experience with Rain Bird products, to include database migration, flow management, mapping, agronomic consultation and hardware preparation.Prepare and conduct training both remotely and in a classroom environment.QualificationsDegree in Engineering, Agronomy, IT or another technical field plus 1 + years of relevant experience.Native-level proficiency in either German and/or Italian, and an excellent command of English (C2 level or equivalent), both spoken and written.
Proficiency in any additional languages will be an asset.Help desk experience.Strong wireless and mobile network troubleshooting skillsEnjoys problem solving and is a skilled critical thinker.Customer Service excellenceProcess oriented with attention to detail.Ability to work closely with co-located and remotely located colleagues.Willingness to travel up to 10% of the time.Desired QualificationsProficiency in Customer support tools (Ticketing systems, calling platforms, online chats, CRM)End-user training experienceStrong international business acumen and/or a tertiary business qualificationThe information collected during the application process will be processed electronically by the Human Relations Department of Rain Bird Europe and Rain Bird Corporation.
The data will be accessed by Rain Bird Human Relations personnel located in France and the United States as well as the Rain Bird managers involved in the recruitment process.
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You can access and modify your data by requesting it with Rain Bird Europe Human Relations at the following address (please join a proof of ID): Rain Bird Europe Human Relations BP rue Ampère *****- Aix-en-Provence.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesManufacturingReferrals increase your chances of interviewing at Rain Bird Corporation by 2xSign in to set job alerts for "Support Services Engineer" roles.Greater Madrid Metropolitan Area 4 months agoMadrid, Community of Madrid, Spain#J-*****-Ljbffr