Our client, a leading multinational technology company,is recruiting for an INCIDENT MANAGER/SHIFT LEADER RAN to join their business in Spain.
Position Title:
INCIDENT MANAGER/SHIFT LEADER RAN
Position Type:
Contract or Employee
Start Date:
ASAP
Location:
Remote from Spain
Contact:
Tamara Rajic | +49 (0) 89 23 88 98 74
Responsibilities:
* The Incident Manager of a Radio Access Network (RAN) plays a critical role in ensuring the stability, performance, and availability of the mobile network. Their primary responsibility is to manage and coordinate the resolution of incidents that affect the RAN infrastructure, which includes base stations (e.g., eNodeB/gNodeB), controllers (e.g., BSC, RNC), and other radio-related components.
Qualifications:
* Experience in Incident Detection & Monitoring
* Experience with activities such as: monitor alarms, logs, and KPIs from RAN elements via NMS/OSS tools.
* Detects service-affecting and performance-degrading incidents proactively.
* Utilize automation and AI/ML tools (if available) to identify anomalies in real time.
* Experience with Incident Triage & Classification
* Experience in Incident Coordination & Communication related to coordination with field teams, RAN engineers, and core network teams to isolate and resolve the issue.
* Experience in Service Restoration & Resolution
* Must have fluency in Spanish and English
* Must have experience with Huawei or Ericsson equipment (minimum 3 years experience)
* Must have experience with Vodafone projects in Spain and Portugal