Main Responsibilities:
User Support & Incident Management
- Provide first-level technical support through Jira ticketing system
- Ensure timely resolution of IT issues and user requests
- Assist non-technical users with clear and patient communication
System Administration
- Install, configure, and maintain Windows operating systems and productivity tools
- Support user identity and access management across Azure Entra ID and Microsoft 365
- Monitor and troubleshoot network performance, VPN access, and system policies (Meraki)
- Perform basic administration and maintenance of SaaS tools.
- Apply basic information security practices (access control, encryption, MFA, policies)
- Help maintain a secure and compliant IT environment
Device Management
- Utilize IT management tools (Intune, Jamf, Snipe-IT) for deployment and lifecycle management
- Assist in inventory and asset management across the company
- Participate in user onboarding/offboarding processes
Documentation & Process Improvement
- Maintain organized IT documentation in Confluence (how-to guides, configurations, processes)
- Collaborate on automation and infrastructure improvement initiatives
- Stay current with IT operations and cybersecurity best practices
Vendor Management
- Maintain and organize the IT room and equipment
- Coordinate with external vendors for IT equipment and technical projects
- Assist in procurement and implementation of new IT solutions
Requirements:
Availability for occasional on-call support outside business hours is a plus, but not mandatory.
Education & Knowledge
- Ongoing or completing studies in IT, Computer Science, Systems Engineering, or related field
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Knowledge of operating systems (Windows/macOS) and hardware components, troubleshooting knowledge
Technical Skills
- Familiarity with Microsoft 365, Entra ID, and common admin interfaces
- Interest in learning about endpoint management platforms (e.G., Intune, Jamf) is appreciated.
- Familiarity with or willingness to learn ticketing systems (e.G., JIRA).
Communication Skills
- Proficient English verbal communication skills
- Excellent interpersonal abilities to support diverse users
Professional Attributes
- Strong organizational skills and attention to detail
- Excellent interpersonal and communication abilities
- Proactive mindset with ability to manage multiple tasks simultaneously
- Eagerness to learn and grow in a fast-paced startup environment