Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.
Responsibilities:
1. Optimize service operations processes and supporting systems to reduce operational workload, enhance reporting/forecasting transparency, and track SLAs.
2. Manage project scope, timelines, and communications as a Project Manager.
3. Work with service owners, product owners, and the delivery team to identify project requirements and ensure objectives are met.
4. Manage operational tasks for the Service Ops Platforms.
5. Support daily operations of the Service Ops Platforms.
6. Oversee onboarding and training for Production Partners.
Experience:
* Experience in Project Management and Business Analysis roles within the IT sector.
* Knowledge of service operations processes, including global and customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools such as JIRA and ServiceNow.
* Excellent Excel skills.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract with flexible schedule.
* Opportunities for training and certification.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility through initiatives like OMEGA in action.
About Us:
We are a global digital company dedicated to accelerating business experiences through technology and data, focusing on Customer #OmnichannelExperiences across various fields such as #CustomerServices, #eCommerce, #Analytics, and #Marketing. We are a top Salesforce partner in Europe with over 530 employees from 24 nationalities, committed to innovation and knowledge sharing. Our culture emphasizes well-being, collaboration, and our core values: #Talent, #Flexibility, #Commitment, and #Innovation. #TogetherWeGrow
Original job posting can be found at: Kit Empleo
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