David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Account Manager for their Málaga office.
Position: Account Manager
Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
* Utilize CRM tools to contact and qualify accounts, generating new opportunities
* Consistently meet daily, weekly, and monthly KPIs for activity and performance
* Maintain accurate and up-to-date records in the CRM system
* Ensure regular communication with assigned accounts to maintain strong relationships and drive business
* Participate in targeted sales activities such as call storms, industry-focused campaigns, and hotel-specific initiatives
* Qualify and follow up on all opportunities related to meetings, events, and group accommodations
* Adopt an upselling approach during client interactions to maximize revenue and add value to the client experience
* Provide chain-wide discounts based on client needs and follow up to ensure usage of these offers
* Offer alternative solutions when preferred hotels are unavailable
* Assist with both business travel inquiries and individual requests when needed
* Work on external lead lists and other platforms as required by the business.
REQUIREMENTS:
* Native/fluent in Norwegian, both oral and written. Fluent in English (at least B2 level)
* Excellent organizational and communication skills
* Positive attitude and a proactive approach to work
* Proficiency in using office software programs such as Word, Excel, Outlook, and PowerPoint
* Experience in sales, with a proven track record
* Background in hospitality is an advantage, though not mandatory
* Familiarity with CRM systems is beneficial but not required.
BENEFITS:
* Excellent remuneration package based on experience, skills and performance
* Be part of a dynamic and creative team with positive and friendly atmosphere
* Guidance and tools to reach your full potential
* Working schedule: Monday - Friday, office hours. 39 hours a week
* And many others