Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals : business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.
LeaseWorks, a member of the Portside family, offers cloud-based asset management, customer relationship management, and other software solutions designed to help airlines and aircraft lessors save time, reduce costs, optimize revenue, and manage risk.
Job Summary
As a Support Manager, you support our customers by performing hands-on configuration tasks, loading data into the system, and ensuring that day-to-day technical operations run smoothly. You will work closely with the Customer Success, Product, and Engineering teams to help deliver a seamless experience for our users.
Key Responsibilities
* Execute data migrations from various customer sources into our product as part of implementation projects.
* Perform system configurations and environment setup tasks post-deployment (excluding DevOps responsibilities).
* Build product customizations and configurations based on customer requirements (excluding engineering / APEX development).
* Identify and implement temporary workarounds for customer needs while awaiting full engineering solutions.
* Investigate root causes of reported issues to help reduce recurring incidents and improve product stability.
* Create, customize, and deliver reports (e.g., using Nintex DocGen or other tools) to meet customer requirements.
* Manage and execute data imports and updates (e.g., via CSV, Excel, or internal tools) to support ongoing customer needs.
* Respond to support tickets with accurate, timely, and customer-friendly solutions; escalate where appropriate.
* Document technical procedures, recurring solutions, and best practices for both internal and customer-facing use.
* Stay aligned with product and engineering teams to understand upcoming releases or changes impacting customer workflows.
Qualifications
* Bachelor’s degree or equivalent work experience
* Experience in Data Analysis / Data transformation / Data manipulations
* Strong knowledge in Excel / Google Spreadsheets
* Custom Object customizations;
* SOQL;
* Aviation Industry knowledge base;
* Lease / Contracts / Finance experience;
* AI experience.
What We Offer
* Fully remote work
* Generous time off policy
* Opportunities for professional development and career advancement.
* Dynamic, collaborative, and fast-growing work environment.
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