About Viking
Viking Assistance is a leading provider of roadside and travel assistance services in Norway Sweden Denmark and Finland. We also support drivers across Europe through our international partner network. We ensure efficient safe and reliable support for vehicles and passengers no matter where a breakdown occurs.
Role Overview
Do you already live in Spain or want to move to Spain? We are seeking an experienced and proactive Team Manager to lead operational teams dedicated to the Norwegian market. This role will manage Team Leaders, drive performance, ensure service quality and align operations with company goals and customer expectations. Acting as the key link for Norwegian operations this role will foster collaboration and a high-performance culture. You will report to the Chief Operations Officer and the work location is in one of our offices in Torrevieja or Fuengirola Spain.
Key Responsibilities
- Performance & Delivery: Ensure Norwegian operations meet SLAs and KPIs through monitoring and continuous improvement.
- Leadership & Team Development: Lead and support Team Leaders, foster a high-performance culture and collaborate with cross-functional teams.
- Operational Management: Act as the main contact for country-specific needs, escalations and compliance.
- Strategic Contribution: Work closely with Country Managers and local units to align priorities, processes and performance standards.
Qualifications
- Proven experience in leading leaders and managing operational teams ideally within a service-oriented or customer-focused environment.
- Formal education in a related field is beneficial but equivalent professional experience is highly valued.
- Fluency in both Norwegian and English written and spoken.
Core competencies
- Strong skills in planning, coordination and problem-solving abilities to monitor performance and implement improvements.
- Skilled in cross-functional collaboration and influencing stakeholders at different levels.
- Strong leadership presence with the ability to inspire and motivate teams.
- Results-driven mindset with a focus on accountability and quality.
- Excellent communication and interpersonal skills.
- Adaptable and proactive in a fast-paced environment.
- Comfortable working in a dynamic changing environment adapting priorities as needed.
We Offer
- A key leadership role in a growing international organization.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Nordic working culture, international team and modern offices.
- Competitive compensation and benefits package.
Work Conditions
- Employment: Permanent full-time
- Location: In one of our offices in Torrevieja or Fuengirola Spain.
- Some travel between our Spanish offices and to the Nordics is to be expected.
- Start date: As soon as possible / to be agreed
Will you be our new colleague
Please submit your CV and Cover letter in English latest by December. Applications may be reviewed on a rolling basis so early submission is encouraged.
We look forward to hearing from you!
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