Data Operations, Platform & User Support
Job Summary
The Global Data Operations Specialist is responsible for running the Havas data management platforms.
He / She ensures data operations delivery and excellent customer service.
He / She works on the global integration of the team, acting as a bridge between different areas located globally, and ensuring knowledge flow across all areas.
This role reports to the Senior Manager, Data Solutions.
Main Responsibilities
1. Data operations management
Ensure the data platforms and processes are functioning well, including data collection, integration, and processing.
* Monitor and manage data quality processes and data integrations.
* Perform corrective and evolutive maintenance of all data exchange and data solution processes.
* Ensure the quality and security of data.
* Guarantee the quality of service;
support users and help desk.
* Troubleshoot technical issues and assist in technical improvements, cascading information to development teams.
* Document data operations and monitoring solutions clearly and concisely.
1. Team management
Coach, guide, and support the team of data operations specialists and developers.
* Motivate and foster a positive work environment.
* Ensure effective knowledge transfer, establishing protocols to guarantee this.
* Enhance team effectiveness.
Education & Languages
Education
Degree in computer science, engineering, or a related technical field.
Previous Experience
Minimum of 3 years of professional experience in data management.
Language Skills
* English:
Professional level required.
* Spanish:
Professional level required.
Technical Skills
* Broad knowledge of Data Platforms in the media space, both at infrastructure and operational levels.
* Strong command of ad-serving systems, DSPs, and data management solutions.
* Experience with big data platforms for at least 3 years.
* Proficiency in SQL and PL/SQL.
* Skills in programming languages such as Java, Perl, Python, Shell scripting, Unix.
* Knowledge of new-generation data platforms like MPP databases, Hadoop, or Spark is a plus.
* Experience with IT procedures, data quality requirements, and agile/SCRUM environments.
* Robust knowledge of cloud computing platforms like Google Cloud and AWS.
* Strong interpersonal and communication skills.
* Excellent analytical and problem-solving skills.
* Experience with IT project management software.
* Ability to write technical documentation and operational how-tos.
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