Azienda
Our client is an small&medium enterprise operating in the semi-durable goods sector, which, after a period of rapid growth, is now consolidating its business and establishing a scalable organization to facilitate the company's further growth.
Job Description
* Ensure the achievement of shared targets with the management through team management
* Propose and implement appropriate policies and procedures to ensure a service consistent with company targets
* Manage the P&L of the service division
* Manage customer relationships at the Italian (GDO and GDS) and European level directly and through external partners
* Develop and implement standard procedures for managing technical assistance requests, scheduling repairs, and managing spare parts inventory
* Continuously monitor spare parts stock to ensure optimal availability
* Conduct regular inventory checks to ensure data accuracy and resolve any discrepancies
* Identify and implement strategies to optimise operating costs without compromising service quality
* Manage returns of defective or non-compliant spare parts promptly and effectively, ensuring timely ticket closure
* Analyse the causes of spare parts defects and propose preventive solutions to reduce future occurrences.
Competenze ed esperienza
* Degree or diploma in engineering.
* Consolidated experience in service for durable goods.
* Negotiation skills and ability to manage relationships with suppliers.
* Excellent communication skills and a strong orientation towards teamwork.
* Precision and attention to detail in the management of daily activities.
* Ability to manage multiple priorities simultaneously and work effectively in a dynamic environment.
* Fluent in English is a must; proficiency in any other language is a plus.
* Ability to work under pressure and influence other teams.
* Proactive and result-oriented.
* Strong planning and organisational skills.
Completa l'offerta
Great opportunity to join a company that has surpassed the start-up phase, established itself as a market leader in its category in Italy, and is currently undergoing a consolidation phase.
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