CRM Data Analytics Trainee – Join our global CRM team to drive data‑driven initiatives that enhance service efficiency, decision‑making and CRM data quality across the organization.
We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities, fostering an inclusive environment where diversity makes us outstanding.
Responsibilities
* Analyze service and sales data from Salesforce and ServiceMax under senior guidance.
* Build and maintain dashboards to assess installed base performance and identify service‑to‑sales opportunities.
* Prepare data‑based reports for Sales and Service teams.
* Identify and correct data quality issues, including duplicates, missing entries and structural inconsistencies.
* Support the development of a CRM Data Quality Index by region.
* Analyze operational indicators, such as repeat technical service visits, spare parts usage and SLA compliance.
* Prepare performance summaries for field engineer reviews.
* Detect potential process gaps based on data patterns and trends.
* Learn and apply basic Python scripting for analytical tasks.
* Integrate analytical outputs into CRM dashboards and reports.
* Collaborate closely with IT and the CRM team on structured, well‑defined tasks.
Qualifications
* A Bachelor’s or Master’s degree in Big Data, Data Analytics or related fields (Engineering, Business Administration, Bioinformatics).
* Advanced English level.
* Strong analytical and communication skills, with the ability to understand stakeholder needs, interpret results and propose improvements.
* Passion for databases and data‑driven problem solving.
* Advanced proficiency in Office tools (Excel, Word, etc.).
* Valuable knowledge of Power BI and Python.
* A proactive, motivated and detail‑oriented mindset, with critical thinking, empathy, assertiveness and autonomy.
Benefits
* Study assistance and dining benefits.
* A dynamic, collaborative and international environment where you will learn from experienced professionals and contribute to meaningful projects.
We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.
Grifols is an equal opportunity employer.
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