German-Speaking Account Manager – Customer Success & Optimization
Location: Barcelona, Spain
Work Model: Office-based (with potential future hybrid model)
Schedule: Full-time, 39 hours/week
Salary: €30,000 gross/year
Performance Bonus: Up to €3,500 gross/year
Relocation Support: Available for candidates relocating from outside Spain
About The RoleWe are looking for a German-speaking Account Manager – Customer Success & Optimization to join a dynamic team in Barcelona within the property & hospitality sector .
In this role, you will focus on client retention, account optimization, and growth by building strong relationships and delivering value-driven solutions. If you are performance-oriented and passionate about customer success, this could be your next career step.
Key ResponsibilitiesAccount Optimization & Retention
Manage relationships with newly onboarded and existing clients
Proactively address client needs to improve satisfaction and sustainability
Provide tailored account optimization strategies
Strengthen long‐term partnerships and drive retention
Pipeline Management
Use CRM and customer success tools to manage and track accounts
Meet or exceed outreach and engagement KPIs
Manage a pipeline of high‐value accounts with growth objectives
Collaboration & Continuous Improvement
Act as the Voice of the Customer (VoC) to support product/process improvements
Collaborate with sales teams, program managers, and stakeholders
Stay up to date with industry trends and tools
Participate in ongoing training and professional development
Requirements
1–2 years of experience in Customer Success, Account Management, or similar client‐facing roles
BA/BS degree or equivalent practical experience
C2 level of German
Proficient English
Strong communication, relationship‐building, and problem‐solving skills
Proven ability to meet or exceed performance targets
Strong organizational skills and ability to manage multiple accounts
Desirable Skills
Experience with CRM platforms (e.g., Salesforce or similar tools)
Background in hospitality, property management, or related industries
Strong emotional intelligence and solution‐oriented mindset
Entrepreneurial thinking and proactive attitude
Analytical and critical thinking skills
Team collaboration skills
Whats Offered
Competitive salary: €30,000 + up to €3,500 bonus
Relocation package for candidates outside Spain
Continuous training and certifications
Clear career progression opportunities
Modern office in a prime Barcelona location
If you are based in or open to relocating to Barcelona and ready to grow in Customer Success & Optimization, this could be your next opportunity!
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