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English (US) Customer Care & Fashion Advisor (f/m/d) – late shift - Barcelona, San Fernando Client:
Mytheresa
Location: Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
27.04.2025
Expiry Date:
11.06.2025
Job Description:
To support our Customer Care team, we are searching for a Customer Care & Fashion Advisor – US English late shift (f/m/d) based in our Barcelona office.
Responsibilities:
* Support our customers in the US Market, providing advisory and support services concerning the order process.
* Respond to customer requests via phone and email.
* Deliver top-tier customer service with a good understanding of e-commerce.
* Continuously improve internal processes.
* Coordinate with cross-functional teams (payment, customs, warehouse, shipping) to troubleshoot issues.
* Working hours: Monday-Friday, 3pm-12am CET, with training hours from 9am-8pm CET.
Who You Are:
* Excellent verbal and written US English; additional languages are a plus.
* Experience in customer care or a service-oriented industry.
* Conscientious handling of customer data.
* Flexible, able to work under pressure, team-oriented.
* Proactive with good organizational and time management skills.
* Experience with ticketing systems is preferred.
What We Offer:
* Up to 32 days of holiday, depending on tenure, starting at 28 days (excluding public holidays and weekends).
* Mobile office / abroad (if applicable).
* Language & e-learning courses.
* Flexible benefits (meal vouchers, transport, childcare).
* Discounted memberships for sports platforms and gyms.
* Private health insurance.
* Support for mental health & well-being.
Who We Are:
Mytheresa is a leading global digital luxury shopping platform, focusing on high-end luxury shoppers, exclusive products, advanced technology, and high-quality service.
Listed on the NYSE since January 2021, with over 1,200 employees from more than 70 countries, we are committed to diversity and inclusion, ensuring a fast and equitable hiring process.
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