Concierge
- Barcelona, ES, 08430
- Full Time
-:
- The Receptionist assists the Office Manager in ensuring that the Management Office runs smoothly and efficiently, consistently maintaining Value Retail’s professional approach and level of hospitality service.
- KEY RESPONSIBILITIES:
- Ensure all calls are answered and connected to the correct contact.
- Ensure all messages are messages taken are distributed to the recipient as soon as possible after the message is taken.
- Greet all customers upon arrival to the Management Office.
- Ensure all customer enquiries are dealt with efficiently and with a high quality of service.
- Be able to distinguish between types of customers in reception: Shoppers, Brand Staff, or VR Visitors.
- Manage meeting room bookings on VR.Net and make necessary preparations.
- Check and tidy all common areas throughout the day.
- Maintain the database of Tenant contacts with assistance from the Retail Assistant.
- Produce signs for Brands according to their individual requirements within 24 hours of their request.
- Collect the Tenants weekly turnover figures every Monday before 12 noon with assistance from the Accounts Department.
- Issue all privilege cards.
- Update vacancy list and website for all vacancy requests.
- Audit the jobs list and ensure all information is correctly displayed.
- Monitor and supervise any gift vouchers that stores redeem and ensure that all checks are raised for the corresponding amounts at the end of each month.
- Test the gift card machine daily and report on faults to the correct department.
- Sort and distribute post.
- Maintain stock of stamps and re-order when necessary.
- Manage all courier requests and log all information about each courier sent on the Control Sheet to cross-reference against invoices.
- Produce a weekly list of the number of VIP Booklets issued and the number of coaches that entered the Village with the Accounts Department.
- Use InSight (the company internet ordering system) for all reservations for travel, catering, and office supplies.
- Sign all invoices within the deadlines given by Accounts Department.
- Book all hotels and taxis for VR visitors as requested by the Travel Department.
- Manage Petty Cash Drawer, make sure it is locked at all times and that receipts are written for all monies taken.
- Update the petty cash spreadsheet ensuring the accuracy of the information.
- Provide support and training for the Weekend Receptionist(s) and any temporary Weekday Receptionists.
- Be available for weekend cover in the event of an emergency.
- Ensure there are enough Student Packs available and all information is up to date.
- Provide the Reception Manual or other training documents.
- Ensure that the Front Desk Supervisor is informed when office supplies such as tea, coffee, milk, stationary, toners etc. are needed to ensure the smooth running of the offices.
- Liaise closely with the Marketing Department to maintain supplies of VIP Booklets and leaflets.
**BACKGROUND & SKILLS**:
- Strong organisation skills.
- Ability to work under pressure.
- An eye for detail.
- Customer services skills beneficial for managing the “internal customer base” and providing employees with a high level of assistance and support.
- Supplier negotiation and management skills.
- Strong interpersonal skills and an ability to communicate well at all levels.