PPosition OverviewbrMCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes.
Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria. /pp
Estamos buscando agentes de servicio al cliente de seguros con licencia para apoyar a los representantes de servicio al cliente entrante, mesa de ayuda y procesamiento de back-office.
En este rol, proporcionará servicio al cliente y ventas durante todo el ciclo de vida para ayudar a los clientes a comprender sus coberturas y seleccionar los productos, servicios y soluciones más adecuados para satisfacer sus necesidades financieras personales.
Se requiere una licencia de Propiedad y Accidentes para este rol. /pp
Para ser considerado para esta posición, debes completar una solicitud completa en nuestra página de carreras de la empresa, que incluye preguntas de selección y una breve prueba previa al empleo. /pulliPOSITION RESPONSIBILITIES /li /ulp
Responsabilidades Clave /pulli
Servir como contacto de servicio al cliente para interacciones entrantes de clientes /lili
Utilizar procedimientos adecuados y artículos de conocimiento documentados para lograr la resolución en el primer contacto y ayudar en la retención de los asegurados /lili
Documentar información comercial auxiliar y/o información de interacción con el cliente /lili
Aprovechar oportunidades para expandir las interacciones con los clientes y aprender más sobre las necesidades actuales y futuras de los mismos /lili
Demostrar un compromiso con el servicio al cliente, agregando nuevos clientes mientras mantiene los niveles de servicio y busca oportunidades de venta cruzada con cuentas existentes /lili
Aprovechar el conjunto de habilidades de ventas, marketing e influencia para ayudar con la adquisición y retención de asegurados /lili
Escalar problemas o consultas según sea necesario /lili
Usar múltiples aplicaciones para recopilar la información necesaria y notificar a los socios comerciales sobre mensajes, consultas y reportes de reclamaciones /lili
Utilizar la base de conocimientos y la capacitación para responder con precisión a las preguntas de los clientes y vender productos y servicios apropiados /lili
Utilizar sistemas y tecnología para completar tareas de gestión de cuentas /lili
Cumplir con los requisitos relacionados con la información confidencial y la información personal /lili
Asistir a reuniones y capacitaciones y revisar todo el material de capacitación nuevo para mantenerse al día sobre los cambios en el conocimiento del programa, sistemas y procesos /lili
Cumplir con todos los requisitos de asistencia y horario de trabajo /li /ulp
Candidate Qualificationsbr¿TE PREGUNTAS SI ERES UNA BUENA OPCIÓN PARA ESTE PUESTO?br
Se Alienta a Todos Los Solicitantes Positivos y Motivados a Postularse.
Los Candidatos Ideales Para Esta Posición Son Altamente Motivados y Dedicados, y Deben Poseer Las Siguientes Cualidades /pulli
Debe tener 18 años de edad o más. /lili
Diploma de escuela secundaria o equivalente. /lili
Excelentes habilidades organizativas, escritas y de comunicación oral. /lili
Capacidad para escribir rápidamente y con precisión (más de 20 palabras por minuto). /lili
Conocimientos básicos de Microsoft Office Suite (Excel, Power
Point, Word, Outlook). /lili
Comprensión básica del sistema operativo Windows. /lili
Altamente confiable, con la capacidad de mantener una asistencia regular y puntualidad. /lili
Capacidad para evaluar, solucionar problemas y dar seguimiento a problemas de clientes. /lili
Aptitud para la resolución de conflictos, la resolución de problemas y la negociación. /lili
Orientado al servicio al cliente (empático, receptivo, paciente y concienzudo). /lili
Capacidad para realizar varias tareas, mantenerse enfocado y autogestionarse. /lili
Fuerte orientación hacia el trabajo en equipo y enfoque en el cliente. /lili
Capacidad para prosperar en un entorno de ritmo veloz donde el cambio y la ambigüedad son prevalentes. /lili
Excelentes habilidades interpersonales y capacidad para establecer relaciones con su equipo y clientes. /lili
Capacidad para leer y hablar inglés con fluidez /li /ulp
Compensation DetailsbrWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?br
At MCI, we believe that your hard work deserves recognition and reward.
Our compensation and benefits packages are designed to be competitive and to grow with you over time.
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. /pp
What You Can Expect From MCIbr
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.
Our team members enjoy: /pulli
Paid Time Off: Earn PTO and paid holidays to take the time you need. /lili
Incentives Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars /lili
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days.
Benefit options vary by location. /lili
Retirement Savings: Secure your future with retirement savings programs, where available. /lili
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. /lili
Life Insurance: Access life insurance options to safeguard your loved ones. /lili
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. /lili
Paid Training: Learn new skills while earning a paycheck. /lili
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. /lili
Casual Dress Code: Be comfortable while you work. /li /ulp
Compensation Benefits That Fit Your LifebrMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.
While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. /pp
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.
Apply today /pp
Physical Requirementsbr
This job operates in a professional office environment.
While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. /ppCONDITIONS OF EMPLOYMENTbr
All MCI Locations /pulli
Must be authorized to work in the country where the job is based. /li /ulp
Subject to the program and location of the position /pulli
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results. /lili
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results. /li /ulpREASONABLE ACCOMMODATIONbr
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment.
If reasonable accommodations are needed, please contact Human Resources. /ppEQUAL OPPORTUNITY EMPLOYERbr
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. /ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. /ppMCI will not tolerate discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. /pp
About Mci (parent Company)brMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. /pp
In 2019, Marlowe Companies Inc. (MCI) was named by Inc.
Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc.
Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. /pp
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, Market
Force, Gravis
Apps, Gravis Marketing, March
East, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, East
West BPO, Tele
Technology, and Vinculum. /pp
The purpose of the above job description is to provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other duties.
You will be evaluated in part based on your performance of the tasks listed in this job description. /pp
The employer has the right to revise this job description at any time.
This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. /p