Salary : $1,500 USD/month (paid via Payoneer or Wise) | Contractor Position
Schedule : Full-time, 8am - 5pm MST | Monday-Friday | 1-hour lunch
Key Responsibilities
- Phone Management: Answer and route all incoming calls to the corporate office.
- Field overflow calls from the Sales Department when they are unavailable.
- Handle inquiries within scope; elevate calls requiring further action to the appropriate Regional Manager, Property Manager, or department.
- Monitor and respond to website chatbot and information request submissions.
- Ensure all online requests are acknowledged promptly and directed to the appropriate property or regional team.
- Information Routing & Escalation: assess and respond to issues or requests within the scope of authority; elevate matters outside scope to the appropriate property staff, regional management, or department head; track inquiries to ensure timely resolution.
- Administrative Support: maintain call and inquiry logs as needed; assist with basic clerical tasks such as document preparation, data entry, and filing.
- After-Hours Support.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Minimum 1-2 years of receptionist, administrative, or customer service experience.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and comfortable learning new software.
- Ability to multitask, prioritize, and manage time effectively.
- Professional, courteous demeanor with strong problem-solving skills.
- Experience in property management or real estate industry preferred but not required.
Benefits
- 11 PTO days per year
- U.S. Holidays off
- Holiday bonuses
#J-18808-Ljbffr