Job Description
What you will do as part of our team:
- Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures, including verifying reservations and processing payments
- Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction.
- Provide accurate information about resort facilities, services, and local attractions.
- Manage room reservations, cancellations, and modifications using the property management system
- Coordinate with other departments to ensure special requests, such as early check-ins or specific room preferences, are fulfilled.
- Record income and settle customer accounts ensuring that service standards are met.
- Promote resort amenities, services, and upgrades to enhance guest experiences and drive revenue.
- Offer personalized recommendations for dining, spa treatments, and activities within the resort.
- Keep your work station tidy and with all the necessary material according to guidelines.
- Handle incoming calls, emails, and messages professionally and efficiently.
- Communicate effectively with housekeeping, concierge, and other departments to ensure smooth operations.
- Assist in coordinating guest arrivals, departures, and transportation arrangements.
- Prepare reports on room occupancy, revenue, and guest feedback for management review.
- Print and check all your cash transactions and negative postings before the end of your shift.
- Ensure that the Police report is sent correctly on a daily basis.
- Assist and support the Bell Boy, Concierge when the occasion requires it.
Qualifications
- Driving license and own vehicle.
- High school diploma or equivalent;
hospitality or tourism education preferred.
- Fluent in English (oral and written), have a third language (it is valued).
- Previous experience as a receptionist or in a guest-facing role, ideally in a luxury hotel or resort will be valued.
- Knowledge of the OPERA program (valued).
- Strong interpersonal and problem solving skills.
- Be highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus on the needs of the guest while remaining calm and courteous.
Additional Information
- Attractive incentive plan.
- Significant discounts on Hotel services.
- Discounts in Accor group hotels and collaborating companies.