Application Engineer
We are looking for a skilled Application Engineer to ensure successful customer implementation and usage of our products or applications. This role involves building strong relationships and providing technical expertise and support throughout the entire lifecycle of the customer engagement, focusing mainly in the Southeast area of Spain and Portugal.
Main Responsibilities:
* Product/Application Support: Provide technical assistance, troubleshoot problems, and offer recommendations for optimal use of our company's products or applications.
* Customer Engagement: Establish and maintain strong relationships with customers as a trusted technical advisor, actively listening to their needs and challenges, providing customized solutions, and delivering excellent customer service.
* Pre-Sales Support: Collaborate with the sales team to provide technical expertise during the pre-sales process, conducting product demonstrations, presenting technical features and benefits, and addressing technical concerns or questions raised by potential customers.
* Application Testing and Validation: Test our products or applications in different scenarios or environments, identifying and analyzing technical problems, suggesting improvements or modifications, and providing feedback to the product development team.
* Documentation and Training: Provide and explain technical documentation, lead training sessions for internal teams or customers, and ensure proper understanding and correct use of products or applications.
* Collaboration with Internal Teams: Work with various internal teams, such as R&D, marketing, and QA, to provide valuable feedback and input, contribute to product improvement initiatives, and ensure seamless integration with other company offerings.
* CRM: Manage the Customer Relationship Management system, ensuring accurate and up-to-date customer information and sales data, and documenting opportunities and potential new projects.
Requirements:
* Techincal background in mechanical engineering or related field.
* 3-5 years of experience in the mechanical industry, preferably in steel making companies.
* Problem-solving attitude and willingness to work in a challenging environment.
* Fluency in English and Portuguese (orally and in writing).
* Good knowledge of Microsoft Office applications and eventually SAP.
* Willigness to travel within Southeast area of Spain and Portugal (50% travel at least).
About Us:
Heraeus Electro-Nite has been the market leader since the 1950s in measurement technology for molten metals. As a global company with 25 locations worldwide, we are committed to the growth of our teams and sites. With approximately 4000 employees and headquartered in Houthalen, Belgium, we provide high-quality, innovative products and services that our customers rely on and trust.
Ongoing research and development enable us to remain at the forefront of measurement technology, allowing our customers to operate at the highest levels of quality and efficiency. Heraeus Electro-Nite is part of the Heraeus Group, which has its roots in a family pharmacy started in 1660. Today, the group includes businesses in various sectors, holding a leading position in its global market.