Senior Solution Architect ServiceNow (m/f/d)
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About The Role
As a Senior Solution Architect ServiceNow, you’ll play a key role in the Fresenius IT organization, focusing on the ServiceNow platform and its modules—ITSM, ITOM, ITBM, and HRSD. Your expertise in CMDB and HAM/SAM will be instrumental in defining, supporting, and coordinating ServiceNow activities across Fresenius Kabi. You’ll collaborate closely with stakeholders and act as the go-to expert for multiple ServiceNow initiatives, offering architectural guidance and process support.
Your Responsibilities
1. Shape the strategic direction of the ServiceNow platform and advocate for its adoption throughout Fresenius Kabi.
2. Provide governance and solution expertise to business units, implementation partners, and governance boards, ensuring alignment with business needs.
3. Manage the intake and prioritization of ServiceNow demands and requirements, and facilitate alignment within governance structures.
4. Architect and design ServiceNow solutions that support strategic and operational goals; monitor implementation quality and lead integration testing when necessary.
5. Coordinate platform rollouts and enhancements, working with relevant teams to uphold technical standards and best practices.
6. Ensure compliance by collaborating with the ServiceNow